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Ⅰ. IATA AHM804
AAS Airport Services, Inc is an accredited user of IATA AHM 804 and is IATA AHM 804 certified.
AHM 804 is a quality measurement and control system for ground handling services. It is to establish an IATA approved industry framework for performance measurement of service delivery standards related to aircraft ground handling services and also to enable the providers of ground handling services to measure their performance /quality against standards agreed with their customers.
This allows our company to build up positive images and meet client's requirements by setting up a quality control system. |
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Ⅱ. Service Quality Management Activity
Minimize Quality Incongruity Service
We set up several main goals related to customers such as baggage/cargo irregular and aircraft delay.
The target is selected as the best one among the results for the last 5 years. And we are doing
our best to attain that goal.
Quality Improvement Activity
AAS Airport Services, Inc has participated, to improve quality, in various quality management
exhibitions through formal announcement of good cases. Since joining the first time in 1996,
we were awarded a silver medal in 1999, 2001 and 2002. This year we received a gold medal finally from
the president. Furthermore, we encourage our staff to reflect such good ideas to the field
directly.
Suggestions
We evaluate and award our staff members who contribute to service quality improvement by suggestions.
As a result of making an effort to apply these to actual operation, we take effect more than what we expected.
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Ⅲ. Awards
We have been awarded several times from our customers for highly qualified service
which is gained from such efforts mentioned above.
[KLM TQP AWARD]
TQP(Top Quality Performance) AWARD has only been awarded to the stations that meet the requirement,
such as profit, service quality, aircraft delay. AAS Airport Serivces, Inc has been awarded TQP AWARD
three years in a row, '97, '98, '99. Especially we was the first among the stations all around the world.
[KLM FIVE CROWN]
Five Crown is only given to the company satisfying four major conditions, Aircraft Delay, Baggage Irregular,
Check-In, Boarding. Our service have been recognized by receiving Five Crown
six years in a row since 1997.
[NWA Appreciation Plaque for Service Quality]
In September, 2000, we received NWA Appreciation Plaque from Northwest Airlines as the best ground handling
company in Asia. Northwest Airlines praised us highly not only for the qualified service and satisfying
the requirements to NWA but also for the handling NWA's aircrafts carefully as treating AAS's aircrafts.
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